关于广州万科柏悦湾T1公共走廊瓷砖的投诉。

尊敬的万科集团客户服务中心各位领导：
      你们好，我是万科柏悦湾T1-1205的业主，自入住以来，我和04单位公共走廊瓷砖（4块左右）有严重的烧伤情况，通过现场汇报，电话投诉，微信反映前前后后2年多，多次反映。一直没有答复，也没有说明（可叫物业查查记录），我不知道什么时候能够解决，希望有个明确的答复！！不要成为一个投诉没门的例案！！！


彭先生
电话：13710909010（广州万科柏悦湾T1-1205）
2014年5月13

尊敬的彭先生：

       您好！

       关于收楼后磁砖烧伤经判断属认为损坏，服务中心已联系人员处。，同时建议邻居们注意避免将带有酸性的物质接触磁砖表面。

       感谢您对公共事务的关注，如还有其他意见及建议欢迎拨打客户经理辛小姐电话13570456940，我们将竭诚为您服务。

广州柏悦湾物业服务中心

2014/5/14

1：为什么问题从收楼就反映，这么久才说“人为损坏”，以前反映的问题，为什么不说？
2：我们不是有维修基金吗？
3：希望有明确的答复！

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